FAQ (Frequently Asked Questions)
ARE THE KOMODO CASES MADE FROM REAL WOOD?
Yes. We use 100% real, sustainable wood along with kevlar. Thin wood slices are moulded to a kevlar layer through a hot pressing process. This provides increased durability without compromising the ultra-thin and minimal design.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary depending on location, typically orders arrive within 1-2 weeks. For estimated shipping times to your country please see our Shipping Page.
HOW MUCH IS SHIPPING?
Shipping is FREE for all orders over $25USD. For orders below this threshold a fee of $4.98 is charged.
HOW CAN I PAY?
We accept the following payment methods;
- American Express
- Apple Pay
- Google Pay
- Shopify Pay
If you're having issues with your card being declined please try the following;
- Clear your browser cache
- Attempt payment in another browser
- Try using a different device to complete the transaction
If none of the above work, please contact us at email@example.com.
HOW WILL MY PAYMENT APPEAR ON MY BANK STATEMENT?
Your purchase will appear on your statement as "SP * KOMODOTY SURRY HILLS".
HOW CAN I CONTACT SOMEBODY AT KOMODOTY?
You can email us anytime at firstname.lastname@example.org or via our social media platforms, Facebook and Instagram. We will always do our best to respond as fast as possible.
CAN I TRACK MY ORDER?
Yes. All orders come with a tracking code which you will receive in your Shipping Confirmation email. You can track your order HERE.
MY TRACKING CODE SHOWS UP AS UNAVAILABLE.
Tracking numbers don't instantly update with available delivery status. If the tracking number you entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to your local post office. Tracking should update within a few business days.
MY SHIPMENT HAS TAKEN LONGER THAN EXPECTED. WHAT SHOULD I DO?
We understand that nobody likes waiting longer than they have to, if your package hasn't arrived after the estimated shipping time, please contact us and we will work out a solution for you. Please note all logistics carriers are experiencing delays as a result of the ongoing pandemic.
I WOULD LIKE TO ARRANGE A RETURN/REFUND.
If you're unsatisfied with your purchase, please refer to our Return & Refund Policy for further instructions.
I MADE A MISTAKE WITH MY ORDER (E.G INCORRECT PHONE MODEL, COLOUR OR ADDRESS).
If you made an error when placing your order such as incorrect phone model or colour then please contact us immediately via email at email@example.com and we will do our best to make the relevant changes to your order. If the order has already been shipped unfortunately we will not be able to make the changes and your order will arrive as per the original details.
However, once the order arrives you will be eligible for an exchange providing the item meets all the criteria outlined in the Order Error section of our Return & Refund Policy.