SHIPPING INFORMATION
General Information
Confirmation & Tracking
ORDER CONFIRMATION
An order confirmation email will be sent once payment is complete.
SHIPPING CONFIRMATION
A shipping confirmation email will be sent once an order has been shipped. This will include your tracking number. Depending on the product ordered, this could take up to 1-7 business days. We keep most popular models in stock, however the less popular models are made to order. As such, please allow additional time for production. Shipping times provided are estimates not guarantees. Once your order leaves us, it cannot be cancelled.
TRACKING
All orders come with a tracking number which you will receive in your shipping confirmation email shortly after your order has been despatched. To track your order click HERE or the "View Order Status" button in your order confirmation email.
*Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, adverse weather, public holidays or other postal service delivery issues that are unforeseen or unavoidable events beyond Komodoty’s reasonable control.
INSURANCE
Insurance is available at checkout for all orders. The insurance amount varies based on the item purchased. This covers any orders that are stolen, damaged, or lost in transit. You will qualify for a full refund or free replacement order. To add insurance to your order, please select your chosen shipping option + insurance during the checkout process.
Please note insurance does not cover orders that have been "returned to sender". This may occur when an incorrect address is given, a recipient cannot be identified, or when several delivery attempts have been made.
Proof of Delivery: Once an item has been marked as delivered by the shipping carrier, Komodoty is not responsible for loss or theft of the item. Customers are encouraged to ensure the security of their delivery location.
CUSTOMS, DUTIES & TAXES
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. Duties & taxes may also be due and will be applied at the rate applicable in the country where the goods are being delivered. These costs are to be borne by the customer. See below for country specific information.
SHIPPING DELAYS AND LIABILITY
Please note that orders may experience longer processing times during peak season, such as promotions and holidays.
🇺🇸 United States & US Remote Locations
Mainland Shipping:
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, USPS, UPS, Amazon Logistics. Delivery time 5-10 working days.
EXPEDITED SHIPPING*
Priority Mail (1-4 Days)
Price: From $9.99 USD
*Expedited Shipping service is subject to stock availability in our US warehouse. If your order is eligible this shipping option will automatically show at checkout for you to select.
REMOTE LOCATIONS
Hawaii, Alaska, Military Bases & US Minor Outlying Islands.
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, USPS, UPS, Amazon Logistics. Delivery time 10-14 working days.
CUSTOMS, DUTIES & TAXES
All prices are inclusive of US customs, duties and taxes.
🇨🇦 Canada
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, Canada Post. Delivery time 7-14 working days.
For Canada Post orders, the tracking page will update once the item arrives in Canada. This is typically 1 week from day of despatch - shown as "Electronic information submitted by shipper" on the tracking page.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Shipments entering Canada are subject to duties & taxes. These costs are to be borne by the customer.
🇬🇧 United Kingdom
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, YunExpress. Last Mile Carriers: Royal Mail, Hermes, Evri. Delivery time 7-14 working days.
CUSTOMS
All shipments must be cleared by UK customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty.
DUTIES & TAXES
Shipments entering the UK with a value of £135 (~$185 USD) or less are not subject to duties & taxes at the boarder.
🇪🇺 European Union
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, YunExpress. Delivery time 7-14 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
From 1st July 2021 import VAT is payable on all goods entering the EU. The VAT rate is the one applicable in the country where the goods are being delivered. These costs are to be borne by the customer.
🇦🇺 Australia
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, YunExpress. Last Mile Carriers: Australia Post, Aramex and PFL. Delivery time 7-10 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Shipments entering Canada are subject to duties & taxes. These costs are to be borne by the customer.
🇸🇬 Singapore
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with Yanwen. Delivery time 7-10 working days.
CUSTOMS
All shipments must be cleared by Singapore customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty.
DUTIES & TAXES
Shipments entering Singapore with a value of $400 SGD (~$300 USD) or less are exempt from duties & taxes.
🇯🇵 Japan
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce. Delivery time 5-10 working days.
CUSTOMS
All shipments must be cleared by Japanese customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty.
DUTIES & TAXES
Shipments entering Japan with a value of ¥10,000 (~$90 USD) or less are exempt from duties & taxes.
🇭🇰 Hong Kong
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with SF Express. Delivery time 1-5 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Shipments entering Hong Kong are not subject to duties & taxes.
🇳🇿 New Zealand
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with Yanwen. Delivery time 7-10 working days.
CUSTOMS
All shipments must be cleared by South Korean customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty. Please ensure you submit your PCC to avoid delays (see above tab).
DUTIES & TAXES
Shipments entering South Korea with a value of ₩170,000 (~$150 USD) or less are exempt from duties & taxes.
🇰🇷 South Korea
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with Yanwen. Delivery time 7-10 working days.
PERSONAL CUSTOMS CODE (PCC) REQUIRED
All shipments to South Korea require a Personal Customs Code (PCC). If you are a non-Korean please submit your passport number. This information should be submitted in the "additional information" field on the payment page. Failure to do so will result in delays.
CUSTOMS
All shipments must be cleared by South Korean customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty. Please ensure you submit your PCC to avoid delays (see above tab).
DUTIES & TAXES
Shipments entering South Korea with a value of ₩170,000 (~$150 USD) or less are exempt from duties & taxes.
🇦🇪 United Arab Emirates
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with Yanwen. Delivery time 8-15 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Shipments entering the United Arab Emirates are subject to duties & taxes. These costs are to be borne by the customer.
🇨🇭 Switzerland
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, YunExpress, Yanwen. Delivery time 10-14 working days.
CUSTOMS
All shipments must be cleared by Swiss customs. Processing times for customs checks may differ depending on quantity and type of products ordered and cannot be influenced by Komodoty. A clearance fee will be charged at the rate for a zone 2 country, this cost is to be borne by the customer.
DUTIES & TAXES
Shipments entering Switzerland are subject to duties & taxes. These costs are to be borne by the customer.
🇮🇳 India
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with Yanwen. Delivery time 10-30 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Duties & taxes may be due and will be applied at the rate applicable in the country where the goods are being delivered. These costs are to be borne by the customer.
🌎 Rest of World
FREE SHIPPING on orders over $25 USD. Otherwise charged at $4.98 USD.
Shipped with DHL eCommerce, YunExpress, Yanwen. Delivery time 10-25 working days.
CUSTOMS
All shipments must be cleared by customs in the destination country. Processing times for customs clearance differ from country to country and cannot be influenced by Komodoty. Customs may hold shipments and a clearance fee may be charged. This cost is to be borne by the customer.
DUTIES & TAXES
Duties & taxes may be due and will be applied at the rate applicable in the country where the goods are being delivered. These costs are to be borne by the customer.
🌎 Rest of World - Remote Locations
For some remote destinations worldwide, shipping times may be longer due to geographical isolation, limited infrastructure, and customs complexities. Regions that may experience extended delivery times include Reunion Island, Greenland, Falkland Islands, Pitcairn Islands, Saint Helena, Easter Island (Rapa Nui), Tuvalu, Kiribati, Nauru, Bhutan, and many other remote areas. Additional regions such as the Pacific Islands (including Vanuatu, Samoa, Fiji, Papua New Guinea, Solomon Islands, and Cook Islands), Caribbean Islands (such as Saint Kitts and Nevis, Dominica, Saint Vincent and the Grenadines, and Montserrat), Indian Ocean Islands (like Seychelles, Mauritius, Comoros, and Maldives), Central Asian countries (Mongolia, Kazakhstan, Uzbekistan, Kyrgyzstan, and Tajikistan), African Islands (Madagascar, Mayotte, São Tomé and Príncipe, and Cape Verde), South Atlantic Islands (Ascension Island and Tristan da Cunha), and Arctic/Scandinavian regions (including Greenland and Svalbard in Norway) may also be impacted by shipping delays. Even some smaller European microstates like San Marino and Andorra can occasionally encounter extended transit times.
Shipping from China to these areas typically takes between 4-6 weeks, though times may vary based on specific local conditions and available shipping routes. While we work with trusted logistics partners to ensure timely delivery, these unique challenges may cause occasional delays.