If you’re looking to return or exchange your order for any reason, we're here to help! Komodoty allows returns for store credit, refund, or exchange depending on the reason for returning your goods. Please note that all refunds incur a non-refundable processing fee of 5%.

Change of Mind

Where you have changed your mind, you will be eligible for store credit and product exchange only, provided that the goods meet the following criteria:

• Returned within 30 days of receiving the order;
• As new, not used, worn, or opened, with all original packaging and tags intact (including unbroken seals, if applicable);
• In a resalable condition; and
• Not damaged in any way.

Exceptions to this policy include:

• Store credit or exchanges cannot be processed until we have received your item within 30 days (extended due to COVID-19);
• Discounted items are final and cannot be returned or exchanged;
• We cannot exchange or issue store credit for items in transit; store credit or exchange eligibility begins only upon delivery;
• Items in sealed packages or boxes with broken seals are ineligible for return;
• Returned items must have tags still attached, be in original packaging, and show no visible signs of wear or use.

If we determine that a remedy is not applicable (e.g., due to misuse, failure to use per manufacturer instructions, abnormal usage, or lack of reasonable care), we will reject your claim and return the item to you. You are responsible for the return shipping cost, and instructions will be provided on how to complete this payment.

To initiate a return for change of mind, please contact support@komodoty.com with:

• A photo of the item in its original packaging;
• Reason for return;
• Order ID;
• Name and delivery address associated with your order.

Problems with Your Goods

If you have a problem with your goods, please contact us at support@komodoty.com within 7 days of receiving your order. We will investigate and advise you if the product may be returned, along with any necessary instructions for return.

If you receive a damaged item, retain ALL original packaging and send photo evidence to support@komodoty.com. Include photos of all packaging (inner and outer, with the shipping label visible) and the product itself.

Once the item is returned, we will inspect it and, if needed, send it to a third party for assessment and/or repair. If a remedy is applicable, we will offer a resolution for the goods.

If we do not believe a remedy is applicable upon inspection (e.g., misuse or failure to follow care instructions), we will reject your claim and return the item to you. Return shipping costs for rejected items are the customer's responsibility.

We aim to process refunds and exchanges within 28 days of receiving the original product. However, depending on item specifics and return volume, this may take longer.

Refunds for 'Delivered' Items

If a parcel is marked as "delivered" by the shipping carrier, Komodoty will not issue a refund unless the customer has purchased insurance for loss and damage. In such cases, to be eligible for a refund or replacement, the customer must provide documentation that they have escalated the issue with the courier service. This includes a police report, a formal letter from the courier, or other relevant proof of a reported claim. This documentation serves as evidence that the matter is actively being pursued with the courier.

Refunds or replacements can only be processed once we have received the required documents and verified them with the carrier. Komodoty is not responsible for items lost or stolen after being marked as delivered if no insurance was purchased.

Order Errors

If you made an error in placing your order, such as selecting the wrong phone model, color, or delivery address, please contact us immediately at support@komodoty.com or via live chat. We will do our best to make the necessary corrections before the order ships. However, if the order has already been shipped, we will be unable to make changes, and your order will arrive as per the original details.

Upon receiving your order, you may be eligible for an exchange if the item meets these criteria:

• Returned within 30 days of receiving the order;
• As new, unused, and unopened, with all original packaging and tags intact;
• In resalable condition; and
• Undamaged.

If exchanging due to order errors:

• We cannot arrange exchanges until the item is returned within 30 days;
• Items in transit are ineligible for exchange; eligibility starts upon delivery;
• Price differences must be paid if the exchanged item costs more; if less, store credit will be issued. No refunds for price differences;
• Sealed items with broken seals are ineligible for exchange;
• Returned items must have tags attached, be in original packaging, and show no visible wear.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at support@komodoty.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, the refund will go to the original purchaser.

Shipping

Return shipping costs are the customer’s responsibility and are non-refundable.

Shipping time for exchanges may vary depending on location.