KOMODOTY | RETURN & REFUND POLICY

Refunds Policy

If you’re looking to return or exchange your order for any reason, we're here to help! Komodoty allows returns for store credit, refund, or exchange, depending on the reason for returning your goods. Please note the following terms apply to all returns, refunds, and exchanges:

Refunds are only issued for full-priced items and are not available for sale items.
Store credit is issued for change-of-mind returns, minus a 5% processing fee.
Exchanges are only allowed for defective or damaged items.
Customers are responsible for shipping costs associated with returning the item(s).
Sale items are not eligible for returns, refunds, or exchanges unless insurance was purchased.
These conditions apply to all customers, regardless of the reason for the return or exchange. For any further assistance, please contact us at support@komodoty.com or via live chat.

Change of Mind

Where you have changed your mind, you will be eligible for store credit minus a 5% processing fee only, provided that the goods meet the following criteria:

Returned within 7 days of receiving the order;
As new, not used, worn, or opened, with all original packaging and tags intact (including unbroken seals, if applicable);
In a resalable condition; and
Not damaged in any way.

Refunds are not issued for change-of-mind returns.

Exceptions to this policy include:

Store credit or exchanges cannot be processed until we have received your item within 7 days;
Discounted items are final and cannot be returned or exchanged;
We cannot exchange or issue store credit for items in transit; store credit or exchange eligibility begins only upon delivery;
Items in sealed packages or boxes with broken seals are ineligible for return;
Returned items must have tags still attached, be in original packaging, and show no visible signs of wear or use.

To initiate a return for change of mind, please contact support@komodoty.com with:

A photo of the item in its original packaging;
Reason for return;
Order ID;
Name and delivery address associated with your order.

Problems with Your Goods

If you have a problem with your goods, please contact us at support@komodoty.com within 7 days of receiving your order. We will investigate and advise you if the product may be returned, along with any necessary instructions for return.

If you receive a damaged or defective item, retain ALL original packaging and provide photos, videos, and detailed shots of the full case to support@komodoty.com. Include photos of all packaging (inner and outer, with the shipping label visible) and the product itself.
Once the item is returned, we will inspect it and, if needed, send it to a third party for assessment and/or repair. If a remedy is applicable, we will offer a resolution for the goods.
If an item is found to be defective or damaged upon arrival, we will offer a replacement or exchange.
Refunds for defective items are not available unless the item is out of stock.

Refunds and Returns Policy for Delivered or Undeliverable Items

Refunds for 'Delivered' Items: If a parcel is marked as "delivered" by the shipping carrier, Komodoty will not issue a refund unless the customer has purchased insurance for loss and damage. In such cases, to be eligible for a refund or replacement, the customer must provide documentation demonstrating that the issue has been escalated with the courier service. This includes, but is not limited to:

A police report
A formal letter or email from the courier service
Other relevant proof of a reported claim

Refunds or replacements can only be processed once we have received the required documents and verified them with the carrier. Komodoty is not responsible for items lost or stolen after being marked as delivered if no insurance was purchased.

Undeliverable Items – Return to Sender, Forward Expired, or Incorrect Information Provided

If a parcel is returned to sender due to customer-provided incorrect address details, expired forwarding requests, failure to pick up the parcel, or incomplete or inaccurate shipping information, the courier typically disposes of the item before it is returned to us. In such cases:

Komodoty will not issue a refund or replacement since the error lies with the customer.
It is the customer’s responsibility to ensure that all shipping information is accurate, forwarding requests are active, and parcels are collected promptly to avoid such outcomes.
We strongly encourage customers to double-check their shipping information and monitor their tracking updates to prevent issues that result in parcels being undeliverable.

Order Errors

If you made an error in placing your order, such as selecting the wrong phone model, color, or delivery address, please contact us immediately at support@komodoty.com. We will do our best to make the necessary corrections before the order ships. However, if the order has already been shipped, we will be unable to make changes, and your order will arrive as per the original details.

Upon receiving your order, you may be eligible for an exchange if the item meets these criteria:

Returned within 7 days of receiving the order;
As new, unused, and unopened, with all original packaging intact;
In resalable condition; and
Undamaged.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items cannot be refunded or exchanged unless insurance was purchased.

Exchanges

Exchanges are only available for defective or damaged items.
For exchanges, contact us at support@komodoty.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, the refund will go to the original purchaser.

Shipping

Return shipping costs are the customer’s responsibility and are non-refundable.
Shipping time for exchanges may vary depending on location.